Big news from the eZaango Care Partners: we have achieved ISO/IEC 27001:2022 certification. It’s a mouthful, yes! But it’s also a big deal for all the people who trust us with the participant data, rostering details, and day-to-day operations. This certification is a confirmation that our information security management system has been independently audited against the latest global benchmark for keeping all the data and information safe.
Let’s unpack what this standard is and how this all translates into practical benefits for everyone who are using eZaango.
eZaango Care Partners: The Ultimate NDIS Software Solution for Care Providers
eZaango Care Partners is a leading NDIS software solution designed to simplify and streamline the complexities of managing NDIS care operations. This innovative platform helps providers reduce administrative burden, ensuring they can focus on delivering high-quality care rather than getting bogged down by tedious tasks. Here’s a closer look at why eZaango Care Partners stands out for NDIS providers in Australia.
First things first: what is ISO/IEC 27001?
ISO/IEC 27001 is the world’s best-known standard for building and improving an information security management system (ISMS). It’s a rigorous framework of risk management practices, controls, and governance that helps organisations keep information confidential, accurate, and available when needed. It’s technology-agnostic, works for companies of any size, and expects ongoing improvement — not a once-and-done checkbox.
If you work in disability services, you already know the sensitivity of the information involved. Across Australia, the data-breach picture has been confronting:
- The Office of the Australian Information Commissioner (OAIC) confirmed 1,113 notifiable data breaches in 2024, a 25% increase on 2023 — the highest annual total since the scheme began. OAIC
This is why robust, independently assessed security isn’t a “nice to have”. It’s table stakes.
What our certification covers in real life
Here’s what customers can expect from a 27001:2022-certified environment like ours:
- Risk-based decision-making
We continuously identify and assess security risks, then put proportionate controls around them. That cycle doesn’t stop once the auditor leaves; it’s built into how we operate.
- Modern controls where they count
The new control set prioritises cloud security, secure coding, monitoring, and readiness for disruption — areas central to a cloud platform supporting round-the-clock care delivery.
- Planned change and resilience
The 2022 update introduced clearer expectations for managing change and ensuring services bounce back quickly from incidents. Think of it as stress-testing our processes so your team can keep working.
- Independent verification
Certification is issued by an accredited third party — not self-declared. In Australia and New Zealand, accreditation is overseen by JAS-ANZ, which ensures certification bodies are themselves competent and impartial. JASANZ+1
- Ongoing surveillance
Certification isn’t a one-time event. It comes with regular surveillance audits and re-certification on a three-year cycle, so continual improvement is baked in.
What this means for NDIS providers using eZaango
Let’s translate the standards-speak into everyday benefits:
- Trust you can reference
When participants, support workers, and partners ask how their information is protected, you can point to a globally recognised certification that’s been independently audited against the latest revision.
- Smoother procurement
Many organisations, including government-adjacent programs, look for ISO/IEC 27001 as a baseline. Having it on the books saves time when you’re completing due diligence or vendor review forms. The NDIA’s own guidance for higher-risk integrations recognises 27001:2022 certification as acceptable evidence.
- Controls that match how you work
From secure coding practices to monitoring activities and data leakage prevention, the 2022 controls were designed for a cloud-first world — which fits how modern NDIS providers operate (remote teams, mobile access, integrations).
- A platform designed for privacy and security
Our goal has always been to help providers manage budgets, client goals, rosters, and reporting without compromising data protection. This certification supports that promise across the product.
What it means for participants
ISO/IEC 27001:2022 means we follow strict, independently checked rules for keeping your personal information safe. Things like your contact details, support notes, and rostering times are protected, only seen by the right people, and available when your team needs them. If something ever goes wrong, we have tested plans to respond fast and keep you informed.
Participant benefits:
- Privacy by design:Only authorised staff can see your info; access is logged and reviewed.
- Less hassle: Strong identity checks reduce mix-ups and unauthorised changes to your plan details.
- Reliability: Backups and continuity plan mean services keep running — even during incidents.
- Transparency & choice: Clear ways to request, correct, or delete your data where applicable.
- Fast response: Defined timelines to detect, contain, and notify if there’s a security issue.
Conclusion:
At the end of the day, security isn’t just about firewalls or fancy acronyms. It’s about the people behind the screens — the case workers on night shifts, plan managers juggling claims, and families relying on providers to keep things humming. The standard gives us structure. The certification gives you assurance. But the commitment lives in our day-to-day work: designing safer features, watching the threat landscape, and keeping your operations running smoothly.
If you’re exploring NDIS software that’s serious about data protection — and independently verified to the latest global standard — we’d love to show you around eZaango. eZaango Care Partners
Frequently Asked Questions
Yes — our group has achieved ISO/IEC 27001:2022 certification, delivered through an end-to-end program and independent audit.
Auditors check that we’ve identified security risks, put suitable controls in place, and are actively operating and improving those controls — from access management and encryption to incident response and continuity planning — in line with the standard’s requirements.
It can. The NDIA’s Cyber Clearance Requirements list ISO/IEC 27001:2022 certification as acceptable evidence for higher-risk categories when accessing the NDIA API Gateway. That often shortens assessment cycles.
No. Certification involves ongoing surveillance audits and three-year recertification, so we’re continually reviewed and expected to keep improving.
Sources & further reading
- Borderless CS announcement of eZaango Group’s ISO/IEC 27001:2022 certification. Borderless CS
- NDIA Cyber Clearance Requirements for API Gateway access (evidence options including ISO/IEC 27001:2022). NDIS
- JAS-ANZ: Why accreditation matters; accreditation vs certification. JASANZ+1
- OAIC media release: 1,113 notifiable data breaches in 2024 (25% increase). OAIC
